There is no need to worry or contact our customer support right away. You
can restore your log in details yourself by pressing on 'Forgot details?'
next to log in fields. You can recover your password via email or SMS.
To be sure, that the email arrives, add our email addresses to your
safe list, or check your spam folder in case our message is not appearing in
your incoming mail list. If the problem persists, contact our customer
If you haven't visited our web site for a long time or you want to use one
of our other products, you don't have to open a new account. It is strictly
prohibited to have multiple accounts here at Winhalla.
As soon as you open your first account, we give you access to all our
current and future products.
If you have forgotten your password or username, you can restore it by
pressing on the 'Forgot details?'. You can recover your password via email
An activation link is sent to the e-mail address that you provided during
registration. If there is nothing in your Inbox folder, please check SPAM or
JUNK mail folders, activation link might be there.
>You can also resend it by clicking the link on the top of the page in
the notification box. Also, you can edit your email address if it’s
incorrect. If you still struggling to find it, please send your request from
the registered email to firstname.lastname@example.org
To change your account email please send us a request from your new email
address indicating your username and email you used for the registration,
also please attach a photo of your government-issued photo ID (passport or
driving license preferred) to confirm your identity.
We accept players from a vast part of the world, however, due to local
legislation of some countries we prohibit player registration from them. All
countries from which we allow registrations can be found in the drop-down
menu in the registration form.
We need your personal details to confirm your identity, age, and address to
be able to offer real money transactions and games to you.
Winhalla uses the newest and most advanced data
encryption techniques to safeguard your personal details.
Winzon Group LTD supports responsible gaming and we protect our clients from
any kind of possible scam. By creating an account on our website and
agreeing to our Terms and Conditions, you are allowing us to prove your
identity as a player, to prevent underage players from playing. The
verification helps to avoid any fraudulent activity from your account,
ensures that all monetary transactions are made by the account owner and
withdrawn funds reach original account holder.
To verify your account, you are required to provide documents via email or
uploading them via your “Account” Inbox.
We do not accept the copies of documents, because it does not meet the
requirements of safety regulations.
Document quality requirement:
- In color. - All four angles of the document should be
visible. - All personal information should be readable. - Photos
of the document should not be blurred. - The document should not be
damaged or expired.
Here is a guide that will help you meet the document requirements for
rapid account verification:
This can be a photo of Passport, Driving License or official
Government issued ID card.
Proof of Address
This can be a utility bill, phone bill or bank statement displaying
your name and address in full. Please note, that the document should not be
older than 3 months.
Proof of Deposit
1. Screenshot or photo from an online bank or bank statement showing
the account holder and transactions made (company name and the amount paid
should be visible).
2. Screenshots of any virtual methods (e-wallets, virtual cards,
3. Photos of the front and signed backside of the bank card you used.
It is important to cover the middle 8 digits of your credit card (with a
small paper or similar). CVC/CVV number also must be covered.
When all requested documents are provided and procedures criteria are met,
we do our best to verify the account as soon as possible in the queue order.
Usually, the verification process takes 1 working day (excluding weekend).
If your documents were provided outside working hours (Monday to Friday 5 am
to 3 pm GMT) they will be processed next working day!
We utilize the latest in industry approved Secure Sockets Layer (SSL)
encryption technology to ensure any information you send to us is kept safe,
secure and fully encrypted. SSL encryption is the same technology banks use
to protect data. This means, your financial data such as credit card
information and your personal data such as name, address and phone number,
all are fully protected.
We only offer online games from large, well-recognized and trusted software
providers. All providers are certified, which means they have been
methodically and scientifically tested by iTech Labs, an independent tester
of gaming and wagering devices to ensure that the games are fair and operate
correctly. At our website, you can be 100% confident that the Random Number
Generator (RNG) that returns the outcome of a casino game round is
completely random and unbiased, no matter which game you play. We would
never offer games or brands that do not come with trusted certifications.
The minimum accepted deposit is 10 EUR/USD/AUD/CAD/NZD, 100 SEK/NOK.
If not stated otherwise promotions can be claimed with a standard
minimum deposit. However, some of our best offers may be claimed with a
higher minimum deposit that will be indicated in promotion terms.
This can happen for a number of reasons, for example, the most common of
which is incorrect entry of card data upon registration. Additionally, your
bank may decline a transaction themselves due to insufficient funds on your
card, in which case you should contact the bank directly. Also, some banks
maintain a rule that does not allow you to make direct deposits to online
gaming sites. Another reason may be that your transaction may have triggered
our risk rule. Our support can be helpful in finding other reasons why the
deposit did not succeed and provide a solution. You may want to contact your
card provider to check, or try one of our many other deposit methods
>When logged in to your account the ‘Withdrawal’ menu from the blue bar at
the bottom of the page will show you the date the withdrawal was requested,
the amount and the method used (bank or e-wallet). Here you can also reverse
any pending withdrawals or edit the amount requested.
Bonus Money cannot be withdrawn until the bonus conditions are met and your
bonus converts to Real Money. In case you submit a withdrawal request
without having the necessary amount of Real Money funds on your account,
your withdrawal will be automatically declined and your bonus will be
You may experience disconnections from the server from time to time. They
can and do occur. If you lost your Internet connection or lost connection
with our servers during a game, you will be returned to the same stage of
the game the next time you log in and will have the chance to continue your
If you were disconnected before the game result was displayed, you can
view the result in Account's Betting History or contact our customer service
If you have been experiencing a slow connection, please note that having
several browsers open, music programs running or downloading files can all
slow your computer and/or internet connection. Your local internet service
provider may also be temporarily suffering from low bandwidth. Sharing your
internet connection within your household and in your local area can also
slow your connection speed. Another possible solution may be to restart your
computer or mobile device.
The Wagering Requirement is an amount of Bonus Money you have to bet to
release your bonus and convert it to Real Money. For example: - You claim
100 bonus with x20 wagering requirement. That means, that you have 100 in
Bonus Money and you have to place bets on 2000 of Bonus Money total in order
to keep the bonus.
- You claim 500 bonus with x10 wagering requirement. That means, that
you have 500 in Bonus Money and you have to place bets on 5000 of Bonus
Money total in order to keep the bonus.
The maximum conversion amount is the maximum amount of Real Money you can
get by completing the wagering requirements of your bonus. Converted Bonus
Money can be used to play on but you may not withdraw over the Maximum
Free sign-up bonuses are only available to customers from specific
countries, you can check them on the Bonus Terms page.
To claim a sign-up bonus, you need to enter a bonus code during the
registration process and free spins will be added automatically.
This can happen for a number of reasons, for example, the most common of
which is your country is not eligible to claim a sign-up bonus.
Additionally, if you forgot to enter a bonus code during the registration or
entered a wrong or expired code.
Also, please note that each player can have only one sign-up bonus. If
you claimed and used a sign-up bonus before, you cannot claim another
Until the playthrough requirements have been met, the maximum bet that can
be placed is 10% of the value of the initial bonus balance, but not bigger
than 3 EUR/USD/CAD/AUD/NZD, or 30 NOK/SEK for money bonus, and 1
EUR/USD/CAD/AUD/NZD, or 10 NOK/SEK for free spins bonus. This includes
double up wagers after the game round has been completed, for example,
wagering winnings from X game round on red/black, and also in-game bonus
features that can be purchased.
In the rare event that the deposit bonus is not automatically granted after
making a qualifying deposit, please contact us before any bets are made, and
our support team will manually grant you the bonus.
Please note that our systems will not allow us to grant you the bonus if
you place bets with your qualifying deposit before the bonus is manually
Yes, there are. To play for real money, you must be aged at
least 18 and living in a country where it is legal to gamble. It is your
responsibility to follow the laws of your country or state before
registering an account.
Yes, due to the diversity of software providers represented at
Winhalla, some of the game directories might not be
available to additional countries. You may find a list of game providers and
restricted countries on our Terms and Conditions paragraph 8.4.1.
Here is an example to clarify: When making a real money wager of €1, an additional fee of €0.05 will be charged –
i.e. for a stake of €1, your account will be debited with €1.05. For bets of €0.10, you will be charged with a
tax of €0.01. You can track tax collected for each stake in your Cabinet, 'My History' page. If you have any
questions, please contact our customer service.
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