We at Winhalla understand, that when it comes to your money, only the best solutions will do. The Payment method list at Winhalla consists of the safest, quickest and most reputable options. It is important to us, that you spend most of your time playing, not on the preparation.
The minimum accepted deposit is 20 EUR/USD/CAD/NZD. The majority of methods available will process your deposit instantly.
Please note, some of the methods may not be available in certain countries. Below is a list of all payment methods we accept:
|Fees||Withdrawal||Pending Period||Transaction Limit||Supported Currencies|
*Where possible we will always make the payment method you used to deposit available for your withdrawals. In cases where the deposit method cannot be used to withdraw you will be offered a suitable alternative.
We understand that the withdrawal process is of the utmost importance to our customers, because of this we endeavor to process all withdrawals as efficiently as possible.
In order to prevent potential online fraud and ensure that funds are returned to the customer’s personal account, withdrawals are only processed via payment methods that have previously been used by the customer for deposits in the past.
Withdrawals must be over €25 or currency equivalent.
SEPA bank transfers will be charged a 30 EUR fee & international bank transfers will be charged a 40 EUR fee.
For Canadian customers withdrawals are available via ecoPayz and Interac E-transfer.
For Australian customers withdrawals are only available via Crypto wallet.
Our withdrawal process is designed to be simple to use and completely transparent. So should you decide to cash in your winnings, you can be sure that we will process your withdrawal as quickly as possible and will keep you updated at every stage of the withdrawal process. As a valued customer we believe you have the right to know the status of your withdrawal from the minute you request it until the time it is in your hand.
Where possible we will always make the payment method you used to deposit available for your withdrawals. In cases where the deposit method cannot be used to withdraw you will be offered a suitable alternative.
Please note that whilst we will do our upmost to meet our Processing Time, we cannot absolutely guarantee these timescales as delays can occur due to external factors. The Processing Time is how long the withdrawal takes to leave our banking system and relates only to KYC verified accounts with no suspicious activity.
The Withdrawal Process
Stage 1. Request a withdrawal
Quite simply log in and visit This Page, select the amount you wish to withdraw and by which withdrawal method. We will email you to confirm the request has been successful.
Your withdrawal is now in our pending withdrawals queue.
Stage 2. Account KYC and Gameplay Validation
If your account hasn’t already been verified (KYC) you will be asked to complete our verification procedure. Your account only needs to be verified once.
At this stage your account is scanned for suspicious or unusual transactions and betting patterns, so no need to worry about this if you only use our service for legitimate entertainment.
Stage 3. Withdrawal Processing
Once your account is validated and your account activity is confirmed non-suspicious your withdrawal is processed, this means the funds leave our banking system.
You will receive an email letting you know your withdrawal has been processed successfully.
Stage 4. You Receive Your Money
The time between your withdrawal being processed and you receiving the money will vary depending on the withdrawal method you use and which bank your account is held with. In general bank transfer withdrawals will appear in your account within 3-10 working days. E-wallet withdrawals are virtually instant.
Working days are classed as Monday to Friday 9am to 5pm GMT+1, excluding Maltese bank holidays. If your withdrawal is requested after 3:30pm the processing time will begin on the following working day.
IMPORTANT NOTE: It is your responsibility to provide the correct information when requesting a withdrawal, incorrect information will lead to delays in you receiving your money, so please double check.
Should your withdrawal be delayed at any stage we will inform you of the delay and the reasons for the delay as soon as we are made aware of it.
Safety Control - KYC (Know Your Customer)
In some cases, for safety reasons we might implement a credit card check or an identity check. You will be informed by e-mail about this, or you might be asked to verify your identity on our web site upon requesting a withdrawal. Don't worry, it won't take a lot of time.